Management Skills for Administration Professionals

Administrative and support staff are the backbone of the organisation - an essential ingredient for organisational success.

Effective organisations understand that the value provided by you in a support role is maximised when you have the opportunity and motivation to develop further and increase the value that you add to the organisation.

Self management skills and the ability to manage others are a key ingredient in this. As you develop the confidence and assurance that comes from a command of these essential management skills, you will be able to tackle your current role more effectively and also expand it to contribute more to the overall success of the organisation.

Robenny - School of Business designed this course being specifically to give you a comprehensive understanding of the management skills you can put to work in your role right now.

How You Will Benefit

After attending this course, you will be able to:

• Prioritise your time to concentrate on activities that add the greatest value
• Deal effectively with difficult people, situations and behaviours to resolve conflict situations
• Apply project management techniques to manage and complete non-routine activities
• Run effective meetings and give effective presentations

Who should Attend

PAs, Executive Secretaries and Administration Professionals.

What You Will Cover

Manage yourself

• Get organised and stay organised
• Gain control of your time and focus on activities that add the most value
• Become more effective by applying stress management techniques
• Become more proactive in your role

Manage others

• Work more effectively with your manager by understanding them and building trust
• Use project management techniques to get things completed on time
• Delegate effectively
• Prepare and present effective presentations that get results
• Achieve results by increased assertiveness 
• Deal with difficult people
• Manage conflict and negotiate successfully